How to make a sale / refund on mPOS

Making a sale and refund works similarly on mPOS to your POS. 

Here’s step-by-step instructions on how to perform a sale and a refund on mPOS:

How to make a sale

1. Click on your category
   This will take you to the products under that category.
2. Click on the product
   The product will be transferred to the cart.
3. Click on View cart
   This will let you see the chosen products for sale. You can remove items by swiping left on the item you want removed.
4. Choose payment method
   Choose between card or more for other payment methods, discounts or split payment and complete the sale.

Remember: To accept cash payments, you have to enable it in your App settings. Turning this setting on or off will require you to end your current day. 

How to make a refund 

(we currently recommend performing refunds on your POS system)

1. Select the product you want to refund
   The product will be added to the cart.
2. Click on View Cart
   This will let you see the chosen products for refund.
3. Press the submenu at the bottom of the mPOS interface (three vertical dots)
   This will let you choose from multiple options, like save order, discount or refunding products.
4. Press Refund products
   Choose the method of refund (cash or card).

Secure refunds

As an employer, you can enable Secure Refunds for specific staff members in the Flatpay Portal. When enabled, the staff member must enter their personal PIN to authorise a refund.

How to save an order for later

If you need to save an order for a later sale:

1. Add the products to your order
2. Go to View Cart
3. Press the submenu at the bottom of the mPOS interface (three vertical dots)
4. Press "Save order"
5. Your order will now appear in your saved orders under the receipt icon at the top of your mPOS home screen
6. Find your order in the menu and press it to complete the sale like normal
   

Need Further Assistance?

If you encounter any issues or have further questions, please contact our support team at (+45) 88773939 or support@flatpay.dk. We are available 24/7.